Title:  Technical Lead-WFM Admin

Area(s) of responsibility

Administration
  - Support creation and ongoing maintenance of an Application Monitoring baseline (availability, functionality, performance, capacity) including alerting recommendations.
  - Application Log administration / housekeeping.
  - Maintain application configuration settings across all required environments.
  - Support troubleshooting of application related issues that may impact the availability and performance of the overall service.
  - Collaborate with other engineering and infrastructure teams (where required). 

Deployments including Upgrades and fix-packs 
  - Provide task level input into the overall deployment or upgrade planning.
  - Identify and download required application packages from software vendor. 
  - Highlight required dependencies - minimum OS, App Server, Java Versions.
  - Highlight required modifications to DevOps/Release pipelines.
  - Support rollback planning and testing (if applicable).
  - Perform application deployment across all required environments covering where applicable:
      WFM Application
      Clock Servers
      Cognos Analytics Reporting.
  - Support post-deployment validation.
  - Updates to SOP (standard operating procedures) and associated documentation (where applicable)