Country/Region:  IN
Requisition ID:  26071
Work Model: 
Position Type: 
Salary Range: 
Location:  INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI

Title:  Technical Specialist-App Engg Services

Description: 

Area(s) of responsibility

Teamcenter L2/L3 Support = 5 plus years’ experience 

Location – Preferred Pune

Qualifications:

Bachelor’s degree in computer science, Engineering, or a related field; Master's degree preferred.

  • Provide Level 2 and Level 3 support for Teamcenter, including troubleshooting and resolving technical issues reported by end-users.
  • Perform routine maintenance tasks, upgrades, and patches to ensure the stability and performance of the Teamcenter system.
  • Monitor system performance and implement proactive measures to optimize efficiency and minimize downtime.
  • Create and maintain documentation related to system configurations, processes, and procedures.
  • Teamcenter Application: Issue investigation and Application Monitoring and troubleshooting and Deployment
  • Experience in Managing TCUA Installation, Upgrade, Deployment and Service Maintenance
  • Assist with user training and provide guidance on best practices for utilizing Teamcenter effectively.
  • Coordinate with vendors and external partners as needed to escalate issues and implement enhancements.
  • Conduct regular audits of system configurations and security settings to ensure compliance with organizational policies and industry standards.
  • Perform administrative tasks such as user account management, access control, and license management within the Teamcenter environment.
  • Identify, document, and track defects and issues using a defect tracking system, and work with development teams to ensure timely resolution and mitigation.
  • Participate in test planning and estimation activities, providing input on test scope, effort, and timelines.
  • Perform regression testing to ensure the stability and reliability of Teamcenter PLM solutions across software releases and updates.