Country/Region:
IN
Requisition ID:
28185
Work Model:
Position Type:
Salary Range:
Location:
INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI
Title: Technical Specialist-Monitoring & L1 Technical Support
Description:
Area(s) of responsibility
Monitoring Operations
- Monitor server health (CPU, memory, disk space) across Windows and Linux environments.
- Perform basic OS-level checks and restarts.
- Monitor network device status (switches, routers) and link/port-level diagnostics.
- Validate and triage alerts, including false positives.
Incident Management
- Perform initial triage of connectivity issues and escalate hardware faults.
- Collect logs and conduct basic analysis for incident resolution.
- Verify patch compliance and generate reports.
- Document post-incident reviews and support RCA preparation.
Backup & Storage Support
- Monitor backup systems for errors or failures.
- Respond to basic restore requests and verify backup integrity.
- Perform routine maintenance and updates on storage systems.
- Escalate complex issues to L2 teams as needed.
Collaboration & Escalation
- Share feedback with the Monitoring Tools team for tool enhancements.
- Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.
- Support end-user computing and remote desktop troubleshooting when required.
Skills with M/O flag are part of Specialization
Capacity Management -PL2 (Functional)
Windows - PL2 (Mandatory)
Availability Management -PL3 (Functional)
Service Level Management -PL2 (Functional)
Incident Management -PL3 (Functional)
IT Infrastructure -PL3 (Functional)
Help the tribe -PL2 (Behavioural)
Think Holistically -PL2 (Behavioural)
Win the Customer -PL2 (Behavioural)
One Birlasoft -PL2 (Behavioural)
Results Matter -PL2 (Behavioural)
Get Future Ready -PL2 (Behavioural)
O365 - PL3 (Mandatory)
Customer Service Support - PL3 (Mandatory)
MS Active Directory - PL2 (Mandatory)
Communication Skills - PL3 (Mandatory)