Title:  Technical Specialist-Monitoring & L1 Technical Support

Area(s) of responsibility

Collaboration & Escalation

Share feedback with the Monitoring Tools team for tool enhancements.

Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.

Support end-user computing and remote desktop troubleshooting when required.

Required Qualifications

Education & Certifications

Diploma or Bachelor's degree in IT, Computer Science, or related field.

Certifications preferred: CompTIA A+, Network+, Microsoft MTA, Linux Essentials.

Experience

1–3 years in infrastructure monitoring or technical support roles.

Exposure to monitoring tools like SolarWinds, Grafana, Nagios, or equivalent.

Basic understanding of Windows/Linux OS and network fundamentals.

Skills

Strong troubleshooting and analytical skills.

Good communication and documentation abilities.

Willingness to work in 24x7 support environments and rotational shifts.