Title:  Contractor

Area(s) of responsibility

About Us:
Birlasoft part of the multibillion-dollar CK Birla Group is a global leader in Cloud AI and Digital technologies With professionals worldwide we combine domain expertise with enterprise solutions to enhance business efficiency and productivity Our consultative and design-thinking approach empowers societies globally while continuing the Groups heritage of building sustainable communities

Job Title: L1 Support for End User Migration:
Location:  Sasaga, Matsumoto-shi, Nagano-ken, Japan
Duration: 6 months extendable 
Early Joiners only 

•    Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows
•    Perform basic desktop support activities to assist users during laptop/desktop migration
•    Assist end users with device login, credential validation, and first access post migration
•    Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers
•    Perform basic physical troubleshooting including power, cabling, and port level checks
•    Verify that migrated devices are accessible and functional for end users post migration.
•    Identify, document, and escalate migration related issues to the appropriate remote support teams.
•    Support immediate post migration hyper care and ensure unresolved issues are addressed
•    Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.
•    Experience in mapping the shared drives and troubleshooting outlook issues
•    L1 troubleshooting of user profile issues