Title:  Contractor

Area(s) of responsibility

About Us:
Birlasoft part of the multibillion-dollar CK Birla Group is a global leader in Cloud AI and Digital technologies With professionals worldwide we combine domain expertise with enterprise solutions to enhance business efficiency and productivity Our consultative and design-thinking approach empowers societies globally while continuing the Groups heritage of building sustainable communities

Job Title: L1 Support for End User Migration:

Location:  Yokohama-shi, Kanagawa-ken Japan

Duration: 3-5 Months contract 

Early Joiners only

•              Provide onsite presence and coordinate with remote migration teams during scheduled device migration windows

•              Perform basic desktop support activities to assist users during laptop/desktop migration

•              Assist end users with device login, credential validation, and first access post migration

•              Provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers

•              Perform basic physical troubleshooting including power, cabling, and port level checks

•              Verify that migrated devices are accessible and functional for end users post migration.

•              Identify, document, and escalate migration related issues to the appropriate remote support teams.

•              Support immediate post migration hyper care and ensure unresolved issues are addressed

•              Adhere to site security, safety policies, and follow defined migration runbooks and escalation paths.

•              Experience in mapping the shared drives and troubleshooting outlook issues

•              L1 troubleshooting of user profile issues