Country/Region:
US
Requisition ID:
21117
Work Model:
Hybrid
Position Type:
Permanent
Salary Range:
Location:
US - CONNECTICUT-USA
Title: Sr Account Director-Account Management
Description:
Area(s) of responsibility
1. Client Relationship Management:
- Build and maintain strong relationships with key stakeholders for Strategic enterprise accounts
- Act as the primary point of contact for clients, ensuring their needs are met and expectations managed.
- Ability to map Client Stakeholders and prepare Value proposition while collaborating with the Service lines and Global Account management teams
2. Account Management:
- Oversee the entire account lifecycle, from onboarding to ongoing support.
- Develop and execute account strategies to drive growth and retention.
- Responsible for the Individual targets related to Revenue, Order Book, Margin and CSAT for the said accounts
- Collaborate with the Global Account Management and Delivery teams to grow the accounts
3. Business Development:
- Identify opportunities for upselling and cross-selling between IT and and services.
- Collaborate with sales, Service line SME’s and marketing teams to develop proposals and presentations.
4. Project Coordination:
- Coordinate with internal teams to ensure timely delivery of services.
- Work along with the delivery teams to manage project timelines, budgets, and resources effectively.
5. Performance Monitoring:
- Track and report on account performance metrics.
- Conduct regular reviews with clients to assess satisfaction and areas for improvement.