Title: Sr Technical Lead-Cloud & Infra Engg
MDM Intune – Job Description:
• Implement and manage the Microsoft Intune environment to support mobile device management (MDM) and mobile application management (MAM) for various platforms, including iOS, Android, and Windows.
• Configure and manage device policies and profiles to ensure compliance and security.
• Enroll and onboard devices, troubleshoot enrollment issues, and support remote device management.
• Deploy and manage applications to end-user devices, ensuring secure and efficient distribution.
• Implement app protection policies and conditional access to secure corporate data on mobile devices.
• Ensure that Intune policies align with security and compliance standards.
• Monitor and respond to security incidents and apply appropriate security configurations.
• Maintain detailed documentation of Intune configurations, policies, and incidents.
• Generate and present reports on Intune usage, security, and compliance.
• Perform root cause analysis and implement preventive measures.
• Microsoft Intune certification is preferred.
• Proven experience in Microsoft Intune administration and configuration.
• Strong understanding of mobile device management (MDM) and mobile application management (MAM) concepts.
• Knowledge of Microsoft 365 services, including Azure AD, Microsoft Endpoint Configuration Manager, and Microsoft Defender ATP.
• Familiarity with security and compliance standards and best practices.
• Excellent problem-solving and troubleshooting skills.
• Effective communication and teamwork abilities
O365 and Remote Support –
• Manage and administer Microsoft 365 (O365) environments, including user provisioning, license management, and security configurations.
• Provide remote technical support to end-users, resolving hardware and software issues promptly and effectively.
• Utilize remote access tools to troubleshoot and resolve user-reported problems.
• Design, implement, and manage the Exchange Online, TEAMS, OneDrive and other O365 resources environment, including mailbox configurations, distribution groups, and public folders.
• Collaborate with other IT teams to ensure seamless integration with other Microsoft 365 services.
• Collaborate with cross-functional teams to ensure seamless integration of end-user services with broader IT initiatives.
• Communicate effectively with stakeholders, providing updates on service delivery, enhancements, and issue resolution.
• Implement and maintain security policies, including anti-phishing measures, spam filtering, and data loss prevention (DLP) policies.
• Monitor and address security incidents and compliance issues.
• Develop and enforce security policies and procedures for end-user services.
• Ensure compliance with industry regulations and standards.
• Implement a continuous improvement framework to enhance service delivery efficiency and effectiveness.
• Analyze performance metrics and user feedback to drive optimization and innovation.
• Manage relationships with third-party vendors and service providers.
• Negotiate contracts and service level agreements to optimize costs and ensure quality service delivery.
• Assist users in resolving hardware and software issues related to desktops, laptops, printers, and peripherals.
• Diagnose and resolve hardware and software problems.
• Install, configure, and maintain desktop and laptop systems, including operating systems and software applications.
• Create, modify, and deactivate user accounts in Active Directory.
• Reset passwords and assist with account access issues.
• Set up and deploy new desktops, laptops, and peripherals.
• Perform hardware and software installations and upgrades.
• Provide remote support for off-site users, troubleshooting connectivity and software issues.
• Utilize remote desktop tools for problem resolution.
• Troubleshoot software-related issues and provide guidance to end-users.
• Document technical processes, procedures, and solutions for reference and knowledge sharing.
• Create knowledge base articles and user guides.
• Effective problem-solving and troubleshooting skills.
• Excellent communication and collaboration abilities.
SCCM/MECM –
• Provide Level 2 and 3rd level support for the desktop platform, SCCM/MECM infrastructure and troubleshooting.
• Provide mentoring, guidance and professional development support to others on staff when needed.
• Routine activities like, SCCM/MECM Infra Management, implementation and/or migration of any new additional site servers, performing routine maintenance activities, old package cleanup, backups etc.. and monitoring /maintaining
SCCM/MECM site servers and client health.
• Required strong experience in SCCM/MECM with OSD, OS deployment using SCCM, MDT and WDS.
• Managing SCCM/MECM CMG and CDP.
• SCCM server administration, reporting and implementation of SCCM/MECM infrastructure.
• Provide day-to-day administration and support of SCCM/MECM.
• Ensure correct installation, configuration, use and maintenance of the Microsoft SCCM /MECM Platform.
• Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.
• Manage deployment of all patches, critical updates and service packs on a timely basis
• Maintain ongoing communications with support teams regarding application issue resolution and general workstation management support.
• Participate in weekly Operations meeting
• Monitor desktop platform helpdesk queue to ensure issues are resolved timely
• Provide advanced endpoint system administration and support in a heterogeneous environment (Windows OS, Mac OS, Virtual Environments) with a high focus on endpoint security; software provisioning; patch management; endpoint lifecycle; service automation; and usability.
• Maintain comprehensive documentation of endpoint configurations, procedures, and troubleshooting guides.
Good to have
• Develop and execute on enterprise workstation imaging / deployment methodology
• Develop and execute on plan for increasing overall desktop platform optimization and standardization
• Experience in PowerShell or VB scripting.
• Microsoft Intune environment to ensure stability, integrity, and business continuity.