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Country/Region:  US
Requisition ID:  35876
Work Model:  Hybrid
Position Type:  Permanent
Salary Range: 
Location:  US - NJ - BIRLASOFT OFFICE

Title:  Technical Lead-Cloud & Infra Engg

Description: 

Area(s) of responsibility

 

 

Job Title: Onsite Desktop Support Engineer (EUC / AV L1 / Logistics Coordination)

Location: Onsite

Experience: 2–4 years

Shift: General / As per business requirement

Job Summary

The Onsite Desktop Support Engineer will be responsible for delivering reliable end‑user computing (EUC) support, providing Level‑1 assistance for Audio‑Visual (AV) infrastructure, coordinating laptop shipment and receipt with external courier partners, and offering hand‑and‑feet support to infrastructure teams. The role requires strong coordination skills, hands‑on troubleshooting capabilities, and excellent user engagement.

This position acts as the first physical touchpoint for IT support at the site and plays a critical role in asset lifecycle management and smooth IT operations.

Key Responsibilities

End‑User Computing (EUC) & Deskside Support

  • Provide onsite L1/L2 support for desktops, laptops, peripherals, printers, and accessories.
  • Perform OS installation, re‑imaging, software installation, patching, and basic troubleshooting.
  • Resolve incidents and service requests as per defined SLA and ITSM processes (ServiceNow or equivalent).
  • Support new joiner onboarding and employee exits (device handover, returns, data sanitization)

Laptop Logistics & Courier Coordination

  • Coordinate with external courier/logistics partners for:
    • Shipment and receipt of laptops and accessories.
    • Tracking consignments and ensuring timely delivery.
    • Maintaining proof of delivery and escalation with vendors if required.
  • Maintain accurate asset movement records (dispatch, receipt, inventory updates).
  • Work closely with central IT/asset management teams for device lifecycle compliance.

 

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